Delivery & Returns
All goods are sent via Royal Mail First Class Post, prices start at £1.50 for supplies and £2.00 for everything else. Postage is based on weight and will be combined at checkout. Royal Mail aims to deliver UK First Class post on next working day but sometimes it may take a little longer. Please allow up to 7 working days for items to arrive before contacting us. You can upgrade your shipping 'Signed For'. Wherever possible we try to package orders as a 'large letter' so they can fit through your letterbox making it convenient for you should you not be home when your mail is delivered. Occasionally, we may need to use a courier for certain larger orders.
Please allow additional time for goods to arrive over Bank Holidays or over the Easter and Christmas periods.
All goods are sent via Royal Mail standard airmail. Delivery within Europe usually takes 3-5 working days. International orders usually take 5-10 working days. Occasionally International orders can get held up in customs and this may take up to 25 working days. Please allow the maximum amount of time for your goods to arrive before contacting us and please allow additional time for goods to arrive over Bank Holidays or over the Easter and Christmas periods.
RETURNS, REFUNDS & EXCHANGES
If for any reason you are not completely happy with any ready-made and non-customised items from Fernbank Studio you have the right to cancel your order within 7 days of receiving the goods for a full refund. You must inform Fernbank Studio by email and the goods must be returned within 14 days in their original condition at the buyer's expense. Please ensure sufficient packaging is used for any returns as the you will be responsible for any damage that occurs during transit.
If the goods are deemed to be faulty or incorrectly supplied then Fernbank Studio will cover the return postage costs. A refund will only be issued to the same buyer and payment method that was originally used to purchase the goods.
We can NOT accept cancellations or returns on any custom made or personalised items. If an order is returned to us due to an incorrectly supplied address then Fernbank Studio has the right to request the shipping cost in order to resend.
In the rare event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer's request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights.
Please be aware that any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer.