Terms & Conditions

 

These terms and conditions referring to Fernbank Studio were last updated on 13/09/2018

 

Contact: Alyssa Randell

Tel: 07533428981 (PRIVATE NO.)

Email: alyssa@fernbankstudio.co.uk

Registered Address: Fernbank Studio, 44 Fernbank Drive, Leeds, West Yorkshire, LS13 1BY United Kingdom

By accessing and purchasing from www.fernbankstudio.co.uk, www.facebook.com/FernbankStudio or www.ClariseCrafts.etsy.com you agree and are bound by these Terms & Conditions.


1. Digital Rights

1.1 All generated digital artwork (with the exception of final logo files) is original and intellectual property of Fernbank Studio and as such must not be copied or used without consent. 

1.2 All supplied artwork is intellectual property of the owner as stated. 

1.3 Any copyrighted artwork must not be recreated without prior consent from the original owner. 

1.4 The artwork proof provided by Fernbank Studio for custom stamps or stationery is for approval by the Buyer only and MUST NOT be used digitally i.e as a profile picture on social media. If you wish to enquire about obtaining the rights to the digital file, please contact us.

1.5 The Buyer may request up to three proof variations at the time of ording. Two further proof revisions for corrections are permitted making up to five revisions in total. If the Buyer requests additional proof revisions, these will be charged per revision. The goods will not be dispatched until the fee has been settled.

1.6 The Buyer must understand that there are likely to be colour variations when viewing digital proofs for printed stationery. Colours will vary from screen to screen and will also be different on final printed goods due to the various print systems used.

1.7 Once the Buyer has approved a proof, the manufacturing process may begin immediately so if the Buyer wishes to make alterations after giving approval this may not be possible.

2. Health and Safety

2.1 Fernbank Studios stamps are not CE tested and are advised for use by adults only.

2.2 The materials used in the stamp manufacture process are proven to be non-toxic but are still undergoing official tests for food safety so we cannot recommend the use of them in food products.

2.3 It is recommended to thoroughly wash hands and work surfaces after using stamp and ink products to avoid any contact with food or drink products. 

3. Returns, Refunds and Exchanges

3.1 If for any reason you are unhappy with any stock (i.e ready-made and non-customised items) from Fernbank Studio, the Buyer has the right to cancel their order within 7 days of receiving the goods. Sale items are not eligible for returns or refunds unless faulty.

3.2 The buyer must inform Fernbank Studio by email or post of their decision to cancel and goods must be returned within 14 days in their original condition at the buyer's expense. 

3.3 Upon receipt of the goods, after inspection, a full refund will be issued with 7 days. The Buyer is responsible for any goods that have been damaged in transit when returned so must ensure that sufficient packaging is used. 

3.4 Only if the goods are deemed to be faulty or incorrectly supplied then Fernbank Studio will cover the return postage costs. 

3.5 A refund will only be issued to the same buyer and payment method that was originally used to purchase the goods. 

3.6 We do NOT accept cancellations or returns on any custom made or personalised items. This is standard policy for personalised items.

3.7 It is the buyer's responsibility to check that all details provided are correct. If we have to recreate another stamp you will be required to pay the full price again and it will be considered a new order. 

3.8 If your supplied artwork or design requires alteration, we always send a proof via email. We cannot go ahead and manufacture a custom stamp without the Buyer’s written approval. 

3.9 If for any reason there has been an error in the manufacturing process and the goods received do not match the approved proof then you can request a replacement.

These terms are in accordance with the Consumer Contracts Regulations June 2014 (previously known as the Distance Selling Regulations).

4. Products and Offers

4.1 Fernbank Studio reserve the right to change, modify or remove products without prior notice. 

4.2 All offers and promotions are made subject to availability. Quotes for custom items are valid for 7 days only unless otherwise stated.

4.3 Fernbank Studio reserve the right to alter the prices of any products. Any order placed prior to changes will not be affected.

4.4 Full payment of any goods is required before dispatch. Payment for any custom work must also be upfront. If custom design work has been carried out but the physical item is no longer required you will only receive a partial refund, an artwork fee of £5 for custom stamps will be held back.

4.5 Please be aware that due to differences in paper and/or ink and also the very nature of a stamp, there will be variations in the outcome and you are unlikely to get a perfect print every time. 

4.6 Please take into consideration our goods are all made by hand so may have a slight quirk or charm to them. We use a number of suppliers for our materials who also make them by hand. i.e. our acrylic stamping blocks are cut and polished by hand so may have some slight scratches or chips due to this process, these items are not classed as faulty.

5. Shipping

5.1 All UK orders are sent via Royal Mail First Class. You can also upgrade your shipping to 'Signed For’ but you must be available to receive your parcel. Wherever possible we try to package orders so they can fit through your letterbox making it convenient for you should you not be home when your mail is delivered. Occasionally, we may need to use a courier for large orders but you will be informed before dispatch. 

5.2 Royal Mail aims to deliver UK First Class post on next working day but sometimes it may take a little longer. Please allow up to 7 working days for items to arrive before contacting us.

5.3 We ship worldwide. UK, European and Rest of World shipping options are available through the website shop and via our Etsy shop (www.clarisecrafts.etsy.com). All international orders are sent via Royal Mail standard airmail. You can also upgrade your shipping to ‘Tracked’ or ‘Tracked and Signed’ dependant on destination country but you must be available to receive your parcel.

5.4  Delivery within Europe usually takes 3-5 working days. International orders usually take 5-10 working days. Occasionally, International orders can get held up in customs and this may take up to 25 working days. Please allow the maximum amount of time for your goods to arrive before contacting us and please allow additional time for goods to arrive over public holidays such as during Easter and Christmas periods.

5.5 In the event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer's request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights. 

5.6 Any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer. We add CN22 customs labels to parcels where necessary. We will not label the value of the contents lower at The Buyer’s request in order to avoid custom or tax charges.

 

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