Shipping policy

5. Shipping

5.1 All UK orders are sent via Royal Mail First Class. Wherever possible orders are packaged so they can fit through a letterbox making delivery convenient and contact free. Occasionally, a courier may be used for large orders but the buyer will be informed before dispatch. 

5.2 Royal Mail aims to deliver UK First Class post on next working day but sometimes it may take a little longer. Please allow 7 working days for items to arrive before making contact. Please notify Fernbank Studio within 30 days of any missing items so that a claim can be made, otherwise a replacement may not be possible.

5.3 Fernbank Studio ships to the UK only via the website. UK and US shipping available via the Etsy shop (www.FernbankStudioUK.etsy.com). International orders are sent via Royal Mail standard airmail but the Buyer can choose to upgrade the shipping to ‘Tracked’ for an additional fee. Standard airmail is not tracked.

5.4  International orders usually take around 10 working days. However, Covid 19 and Brexit is causing delays on some shipments which is out of the control of Fernbank Studio. International orders can get held up in customs and this may take up to 25 working days. Please allow the maximum amount of time for your goods to arrive before making contact and allow additional time over public holidays.

5.5 In the event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer's request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights. 

5.6 Any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer. Digital customs information is relayed and CN22 labels are added to parcels where necessary. The genuine value and contents of the parcel will be visible on the label to comply with customs requirements.